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Delivery & Service
Delivery TimeFor select items, we offer an Estimated Delivery Date during checkout. An Estimated Delivery Date is a calculation of several factors, including item availability, processing time in our warehouse, the shipping method you select and the shipping destination. When we can accurately calculate Estimated Delivery Dates, we'll provide them to you during checkout, as well as in your Order Confirmation email and in the My Account section on the website. Please note that Estimated Delivery Dates are estimates only, and are not guaranteed.
The delivery time for your order depends on the shipping method you select. We offer several different shipping methods. The choices available depend on...
1) The item(s) purchased
Each shipping method has its own restrictions and charges that will be applied to your order, and are based upon a simple calculation of order processing time and actual shipping time in business days. Please note that business days are Monday through Friday, excluding Federal holidays within the United States.
Shipping OptionsStandard Shipping Typically arrives in 10-15 business days
Expedited Shipping Typically arrives in 5 business days
Express Shipping Typically arrives in 3 business days
Shipping CostsAt checkout, you will be prompted to choose a shipping method. However, some items can only be shipped using the Standard Shipping option. Shipping costs are determined by:
1) The destination of your item(s)
Your total shipping will be calculated automatically during checkout prior to the completion of your order.
Shipping costs for orders are based on the total order weight. An order containing multiple items typically receives a volume-shipping discount. This means your total shipping and handling cost may be lower than the sum of individual shipping charges appearing in your cart. You will be provided with your order's actual total shipping cost during checkout.
Shipping policies and delivery windows are subject to change so if you have any questions, please feel free to contact our customer service team www.beer-winemakers.com
Oversized ItemsSome heavy or oddly shaped items must be shipped alone using a freight trucking company. Usually, oversized Items arrive in 15-20 full business days after leaving our warehouse. Business days are Monday thru Friday, excluding federal holidays within the United States. Some larger and heavier items can only be sent via ground freight, and it's important to note that the freight trucking company is not responsible for unloading the item from the truck, or carrying the item inside. Since the item is likely to be heavy and large, we recommend that you have someone with you to help you unload the item. If you are sending this item as a gift, please include the recipient's phone number so the recipient can be contacted in the event the delivery needs to be scheduled.
Rules And RestrictionsPlease be aware of the following in order to assist you with your shipping selections and needs:
Please allow for additional shipping and handling time for all oversized products shipping via a freight trucking company. These products cannot be expedited.
Track My OrderTracking numbers are assigned to packages at our warehouse almost immediately, and generally appear on our website along with your order information. It is possible that it may take up to 48 hours or longer before the package is checked into the carrier's tracking system. This basically means that even though your package has left our warehouse, the carrier may not be able to provide any information about your package for up to 48 hours or more.
Occasionally, orders are delivered via a carrier that does not offer the ability to track a package. In these rare instances, "Order Status / Tracking" on www.beer-winemakers.com website will not offer tracking information, but will still offer order status and other details.
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